Frequently Asked Questions

GENERAL CASINO QUESTIONS

Are U.S. players eligible to play at ComicPlay Casino?
Most U.S. citizens, as long as they comply with our Terms and Conditions, are allowed to create an account, make financial transactions, place wagers, and enjoy special offers at ComicPlay Casino. However, in some jurisdictions, gambling activity might be considered illegal, so we kindly ask our players to check the eligibility of gambling in a particular jurisdiction before using our services.
What is the legal age to create an account at ComicPlay Casino?
You are welcome to create an account and enjoy ComicPlay Casino opportunities to the fullest if you are 21 years old or more. If you are under 21 yet, we will be happy to see you back later!
What games can I play at ComicPlay Casino?
You are sure to be spoilt for choice, as here you can find Card Games, Slot Games, Progressive Jackpot Games, Roulette, and even Live Dealer Games, not to mention all kinds of Specialty Games, such as Keno or Scratch Cards. Check the full range in our Games section
Are games at ComicPlay Casino fair?
Absolutely, as fair play is our primary concern. ComicPlay Casino uses the globally acknowledged RTG software based on the advanced RNG (Random Number Generator) technology that provides a totally random and impartial outcome of any game you choose to play.
Can I try your games for free?
Yes, for sure! All the games offered by ComicPlay Casino can be played in a practice mode for free. Besides, we offer a no deposit bonus for all the new players so they can try our games and potentially win some real cash.
Please note that a no deposit bonus is available once per player and only before the first deposit is placed.
Is it possible to download ComicPlay Casino software?
Yes, you can use a desktop, mobile, or download version of ComicPlay Casino. You can download ComicPlay Casino software for Windows here
Can I refer a friend?
You most certainly can! What’s more, you can receive a 100% cashback for your referral’s first deposit provided that you are a depositor too and both of your accounts have passed the primary confirmation procedure over the phone (no worries, it only takes 2 minutes). Once it is done, simply contact our Live Support via Live Chat and provide them with your friend’s nickname.

MY ACCOUNT

Can I have more than one account at ComicPlay Casino?
No. As spelled out in our Terms and Conditions, we allow only one account per user. Come on, one account is more than enough to experience the full swing of ComicPlay adventures!
How can I change my personal details if they are incorrect or outdated?
If you find any mistakes or incorrect details in the personal information provided on the account, please contact our Live Support at [email protected] or Live Chat right away.
How do I verify my email?
In order to verify your email, please follow this course of actions:
  1. Open the Cashier (for desktops) or Deposit tab (for mobile devices).
  2. Click on Verify Email.
  3. Make sure that the email is valid and there are no typos. If there are some, you can still change it from your side. Click Resend.
  4. Check your email box and press Verify Email button placed in a corresponding email. If you don’t have one, please check your spam box and junk folder.
How do I reset the password?
In order to reset your password, please follow this course of actions:
  1. Click Log In, then click Forgot Password at the bottom of the form.
  2. Enter your username and email address in the relevant fields, then click Continue. This action opens a pop-up with a space for a security code. Please DO NOT close this pop-up!
  3. Check your email box for an email with the security code. If you haven't received such an email, please check your spam box and junk folder. Please copy the security code and paste it into the relevant field of the pop-up.
  4. Create and confirm a new password (please keep in mind that the security code is not your new or temporary password). Please note that its length must be no less than 6 characters.
Who should I contact if I have questions about my account?
Our Live Support is ready to help you with any questions you may have regarding your account. Feel free to contact the support representatives at [email protected] or Live Chat.
How do I turn off my subscription to promotional emails?
Suppose, for our regret, you no longer want to receive promotional notifications from ComicPlay Casino. In that case, you can instantly turn off your subscription by clicking the Unsubscribe link, which can be found in all our commercial emails.
How do I check my account history?
In order to find the transaction history from your end, please:
  1. Log in to your account and open the Cashier (for desktops) or Menu on the right (for mobile devices).
  2. Open Account History.
  3. Type in the time frame you would like to be shown (please note that it cannot exceed 31 days).
    That’s it! Here you can track your deposits, payouts, received bonuses, and other transactions on your account (however, bets are not reflected here.) Please note that every single transaction on your account is represented by 2 lines — “transaction requested” and “transaction approved.”
How do I check my betting history?
In order to find the betting history from your end, please:
  1. Open the game and press on the Menu.
  2. Choose the Game History icon on the Menu and feel free to check the last 100 bets you have placed. Please note that the icon may slightly differ depending on the game’s design.

BONUSES

What is a Welcome Offer?
Upon registration at ComicPlay Casino, you are granted a Welcome Pack, valid on the first 4 deposits. You can find more detailed information on bonuses in the Promotions section of the website.
Do you offer any no deposit bonuses?
Yes, we do! If you want to try our games before placing your first deposit, you can find codes on our partners’ websites that promote us or simply join the Live Chat and ask for a freebie without a code.
Please note that only one no deposit bonus is allowed before your first deposit unless stated otherwise in terms of the promotion. In addition, you have to verify your email address prior to claiming such a bonus.
Is it allowed to play all games with a bonus?
While some bonuses can be applied to almost any game available at ComicPlay Casino, most are tied to a specific game on promotion or limited to a particular game type (e.g., slots). You can refer to the terms of each bonus for more detailed information.
How do I claim a deposit bonus?
Once you are ready for a real play and want to claim a deposit bonus, please:
  1. Open the Cashier (for desktops) or go straight to the Coupons tab.
  2. Choose the bonus you want to claim or type a code in the field and click Redeem (please note that you can always change the promotion before placing a deposit.)
  3. Place a deposit to receive the bonus funds. Please keep in mind that some bonuses require a certain amount to be deposited in order for them to be activated.
Please note that deposit bonuses can only be claimed before placing a deposit or right after it, before placing any bets. We suggest checking if the bonus was properly added before making any bets. If the bonus wasn’t activated or claimed beforehand, please contact our Live Support so they can redeem it manually (the option is possible provided that no bets were made after the deposit).
How do I claim a no deposit bonus?
If you want to try the ComicPlay Casino games without placing a deposit yet, please:
  1. Open the Cashier (for desktops) or go straight to the Coupons tab.
  2. Choose the bonus you want to claim or type a code in the field and click Redeem.
If you do not have a code or it doesn’t work for some reason, just contact our Live Support via Live Chat, phone, or email, and they will gladly assist you with that.
Please keep in mind that only one no deposit bonus can be used before placing your first deposit unless mentioned otherwise in the coupon T&C. In addition, you have to verify your email address prior to claiming such a bonus.
What are the terms of your bonuses?
As we offer a wide range of promotions to satisfy our clients' needs and preferences, the terms of the bonuses vary. Therefore, please check the terms of each particular bonus before claiming it.
Below, you can find the terms of our most common and popular bonuses:
  • Deposit bonuses for slots come with a turnover requirement of (deposit+bonus)x33 and no maximum cashout (except for the Welcome bonuses, which have a maximum cashout of deposit x35.)
  • Our cashback bonuses for slots come with a turnover requirement of bonus x44 and a maximum cashout of bonus x5.
  • What's more, all of our bonuses have maximum bet limitations. For example, the maximum bet allowed when having an active no deposit bonus is $5 for all types of games. Other bonuses allow $10 maximum bet for slots and $25 maximum bet for Cards and Roulette. However, maximum bet limitations vary depending on your player class (you can find more details here).
  • Please note that if a bonus comes with a maximum cashout, this limitation applies to the whole balance until the funds are withdrawn, or the balance drops below $1. Please refrain from depositing on top of a bonus with a maximum cashout or using other bonuses as it may affect the amount you will be able to cash out.
What is turnover?
Turnover (may also be known as playthrough, wagering, or rollover) is the amount of money you need to place bets for before you can cash out your winnings. Every time you place a bet, regardless of the outcome of the bet, your remaining turnover requirement goes down. Once the turnover reaches $0, the bonus requirement is considered complete.
I cannot receive a bonus. What should I do?
Don't worry! There are several reasons why you may not be able to receive your bonus. For example, the promotion might no longer be available due to the time difference, since most of out promotions are scheduled in accordance with EST. Anyway, you can always contact our Live Support to clarify the matter and, possibly, find a good alternative.

DEPOSITS

How do I deposit?
First of all, please, log in to your account. Then:
  1. Open the Cashier (for desktops) or go straight to the Deposit tab.
  2. Select a preferred payment method, and specify the deposit amount.
    After this is done, you can enjoy real-money gaming at ComicPlay Casino.
How do I deposit with BTC or LTC?
Please note that you have to create a crypto wallet first (e.g., using blockchain.com/wallet or wallet.coinbase.com).
If you already have a crypto wallet, please, log in to your account. Then:
  1. Open the Cashier (for desktops) or go straight to the Deposit tab.
  2. Choose the Bitcoin — BTC or Litecoin — LTC deposit method, type in the desired amount of deposit, and press Next. This will open a new tab with a wallet address, unique for each transaction. The address is valid for 15 mins only, so please request a new one in the Cashier if it expires.
  3. Copy the address and transfer the amount in BTC/LTC indicated in the Cashier to it from your crypto wallet. Please note that each address is valid for one deposit transaction only.
  4. Go back to the Casino website and click Check status.
That's it! 10-15 mins — and the funds appear on your playable balance.
How long does it take to process a transaction to my ComicPlay Casino account?
Most deposits reach an account in a flash, but some banking methods might take longer depending on the provider. More detailed information on the deposit procedure can be found on the Payment Methods page.
Are there any fees applied to my deposit?
No, we do not apply any fees to transactions with ComicPlay Casino. However, it is important to know that your bank or any other payment operator may charge an additional commission. We are not responsible for this fee and do not profit from this money.
What currencies does ComicPlay Casino support?
ComicPlay Casino accepts USD, EUR, and AUD. Please note that you choose one currency upon registration, which will be linked to your account and cannot be changed later.
What payment methods do you accept?
ComicPlay Casino accepts the following payment methods: Visa, MasterCard, AmEx, Discover, Bitcoin, Litecoin and Neosurf. Please note that the Casino does not accept cash funds and wire transfers. More detailed information on banking options can be found on the Payment Methods page.
Why did my deposit not go through?
Unfortunately, there are multiple reasons for deposits not to go through. Maybe your card doesn’t support international purchases, or you have already maxed out your online spending limit. Perhaps, the deposit has been declined by your bank. But no worries, we know how to work with that. Simply follow the instructions in the error code and contact our Live Support via Live Chat, phone, or email if that doesn't help.
Besides, you can always try depositing with Bitcoin or Litecoin. Crypto deposits do not get declined, and, in addition, such deposits grant you lower turnover when playing with the deposit bonuses.
Can I cancel my deposit?
Unfortunately, no reversals to your bank account or deposit cancellations are available. Should you have any concerns regarding the matter, please contact Live Support prior to making any deposit.

CASHOUTS

How do I cash out my winnings?
First of all, if you haven’t done so yet, you need to complete the KYC procedure to set up your account for payouts. Please visit our KYC procedure page and submit the required documents. It usually takes 2-3 business days for our Finance Office to check your documents.
Once the KYC procedure is completed, please make sure that you have at least $100 on your balance since this is the minimum withdrawal amount allowed at our Casino. If you do — please:
  1. Log in to your account and open Cashier (for desktops) or Menu on the right (for mobile).
  2. Open the Withdraw tab.
  3. Fill in the form with the details of your desired payout method: credit card, bank wire, or Bitcoin.
The payout request will be reviewed and approved by the Finance Office and sent to you within 5 business days. Please note that large winnings might be cashed out in more than 1 transaction.
Are there any fees applied to my cashout?
No, we do not apply any fees to transactions with ComicPlay Casino. However, it is important to know that your bank or any other payment operator may charge an additional commission. We are not responsible for this fee and do not profit from this money.
What should I do if my bank does not support the transaction?
If your bank no longer operates or otherwise does not support the transactions, please inform our representative about the matter and send all the supportive documents to [email protected].
Can I cancel my cashout request?
Yes, you can cancel your cashout request unless its pending period has passed.
I can’t cash out my winnings. What should I do?
Please make sure that both the personal information and banking details are accurate. It is important to know that the following cases may also be a reason for a cashout failure:
  • your account at ComicPlay Casino is not confirmed;
  • some required information is missing or incorrect;
  • you haven't completed the turnover of your bonus yet;
  • the desired amount exceeds your current balance;
  • the desired amount exceeds the maximum allowed per one cashout;
  • you already have one pending cashout.
If all of the above is not the case and the problem remains unresolved, do not hesitate to contact our Live Support at [email protected] or via Live Chat.

SPECIAL FEATURES

How do Thrilling Chases work?
Thrilling Chases are simple yet exciting quests in which each completed step grants you some free spins. Usually, the step terms involve some depositing or logging-in activity, or in most cases — a combination of both. Please complete all requirements of each step in order to receive the corresponding offer.
How do Wonder Boxes work?
Wonder Boxes let you spend your hard-earned comp points in the most exciting way possible — by exchanging them to the right to open a Wonder Box and get a random reward from a pre-set list. Of course, the better the bonus — the harder it is to get it.
Please make sure there are no active promotions on your account and your balance is below $1 before claiming one.
How do I register for the Tournament?
First of all, please note that there are two types of tournaments on our website — general tournaments for all players and exclusive tournaments for a limited number of players (organized on behalf of our partners). In order to enter an exclusive tournament, you need to have a password that has been either sent to you via email or posted on our partner’s website.
General tournaments, however, are available without a password. If you want to enroll in one, you should:
  1. Open the Tournament section,
  2. Tap on the tournament name,
  3. Tap the Buy-in button.
Once this is done, you can go straight to play mode. Please don't forget that you can use the add-on or re-buy option if you feel like you want to improve your result.
How does the Advent Calendar work?
Advent Calendar is a fantastic activity that appears during special promo campaigns only. It is a sequence of bonus offers, each particular one available on a specific day. So check all the bonuses beforehand and visit the Advent Calendar tab every day to make the holiday time even brighter!

VIP PROGRAM

How do I find out my player class?
Once you reach the first VIP player class, you will be able to find the hero corresponding to your class at the top of the Promotions section of the lobby. You can always check the High-Roller Club page to learn what benefits and perks your player class grants.
Do I get good customer service before I have a personal VIP Manager?
Absolutely! You will still be assisted by a team of VIP Managers, but it may be a different manager every time. Once you have a personal VIP Manager — all requests will be taken care of by them personally, as they know all your account history, your likes and dislikes, and, therefore, can provide better assistance faster.
However, if the request is urgent and your manager is not in the office, your request will be handled by any VIP Manager available.
What is a personalized cashback program?
Basically, we are talking about cashback bonuses with improved conditions. Once you reach the Superhero VIP player class, you can get in touch with a VIP Manager in order to set it up or simply wait until they contact you themselves shortly after you reach the new player class. Please make sure to check your inbox so you won't miss exclusive offers from your VIP Manager.
How does a personal coupon work?
Once you reach the Superhero VIP player class, you can get a personal deposit coupon. It usually has an increased percentage, free spins on your favorite game, and a unique code which you can choose yourself. Please get in touch with the VIP Manager to discuss your personal coupon details or simply wait until they contact you themselves shortly after you reach the new player class. Please make sure to check your inbox so you won't miss exclusive offers from your VIP Manager.

SECURITY

Is it safe to submit personal documents to ComicPlay Casino?
Yes. All the documents you submit are stored on our highly secured servers and are available solely to professional security personnel.
Is it safe to make transactions with ComicPlay Casino?
All the financial details go through a highly secure payment gateway, meaning that your data is encrypted before it reaches the payment processor. So, your money is processed and delivered safely.
How do you keep my personal data secure?
ComicPlay Casino is dedicated to continual improvements of cybersecurity policies and makes every possible effort to be your most trusted game destination. Your personal data is protected by industry-standard 256-bit SSL encryption. We adopt world-class security practices and comply with all recommended guidelines to ensure that your personal data is properly monitored and protected.
Can I request to remove my personal data?
You can ask to eliminate your personal data upon your account closure (both closed by you or terminated by the Casino (please refer to the Terms and Conditions page for more detailed information). If no such desire was expressed, we might retain personal data for the performance of our Privacy Policy even upon account closure. Please be aware that we may prolong the retention period if required by law.

TECHNICAL MATTERS

I can't log in, what should I do?
First of all, please make sure that all login details are correct and that Caps Lock or Num Lock is off. You can also reset a password if you forgot it. In case any of the abovementioned solutions do not work, please contact our Live Support via Live Chat so that they can provide you with swift assistance on the matter.
My game doesn't work, what should I do?
If you cannot open one of the games, please make sure it is allowed by your promotion (the game that is not included in the promotion will have a lock symbol on it). We have different bonus types for different games, so please ensure you select the right bonus to be able to play the game you like. Besides, some games cannot be played with bonuses (for example, network progressive slot or card games and live dealer games).
If the game is included in the list of the games allowed by your bonus, but you cannot open it, or the game stops working in the middle of a round, please make sure you are using Google Chrome to access the Casino as the website is optimized best for this browser. You can also clear cache and cookies in your browser and re-log in to your account to make sure everything works properly. If that doesn't help, you are more than welcome to join our Live Chat, and our Live Support team will gladly assist you with the matter.
What happens if the Internet connection is unstable or the Internet suddenly disconnects?
Don't worry! Your game will be paused, so you will not experience any losses due to technical issues. We will save your status on our servers, allowing you to continue playing the same game(s) as soon as you reconnect.
Which browser should I use to play at ComicPlay Casino?
You can enjoy instant play games via any browser. However, we recommend you to use Google Chrome for better website performance.